Request a refund
Use the dedicated form when a product did not dispense, the machine kept your cash, or you see an incorrect or duplicate cashless charge.
Start refund requestCustomer support
Need help with a machine?
Choose the option that best matches what happened. Machine-specific QR codes can bring you here with the machine ID already attached.
Support for machine
Report a machine issue
Tell us about a card reader problem, outage, jam, temperature concern, damaged machine, or another issue that needs attention.
Report an issueOther customer support
Contact us about product requests, feedback, an existing location, or another question that does not require a refund.
Contact supportHelpful details
What to have ready.
Machine ID
Look for the machine identifier on the service label or use the QR code attached to the machine.
Transaction details
For refunds, note the date, approximate time, amount, payment method, and product or selection.
Card safety
Never submit a complete card number. The refund form asks only for the last four digits when useful.
Direct contact
Contact usStill not sure where to start?
Send a general message and we will route it appropriately.