Refund request
Tell us what happened.
Use this form for a failed vend, retained cash, incorrect cashless charge, duplicate charge, or damaged product.
Refund request for machine
Before you submit
A few details help us investigate.
Do not enter a complete card number. For cashless transactions, only the final four digits may be requested.
Machine IDUsually printed near the payment area or included automatically when you scan a machine QR code.
Transaction detailsDate, approximate time, amount, payment method, and product or selection.
ConfirmationAfter submission, you will receive an email with a refund-request reference number.
Submit a refund request
This confirms receipt of the request; it does not automatically approve a refund.